Westlaw Sucks Customer Reviews and Feedback

From Everything.Sucks

Westlaw is an online legal research service and proprietary database for lawyers and legal professionals available in over 60 countries. Information resources on Westlaw include more than 40,000 databases of case law, state and federal statutes, administrative codes, newspaper and magazine articles, public records, law journals, law reviews, treatises, legal forms, and other information resources. Most legal documents on Westlaw are indexed to the West Key Number System, which is West's master classification system of U.S. law. Westlaw supports natural language and Boolean searches.

Westlaw customer service is awful and access to the account can be denied even if subscribed, an anonymous Consultant in Legal Services shared his experience on g2.com

"I started the service and paid all that was due. I could not access it for over a month and then only after several, increasingly, heated calls. The problem seemed to have been the fault of the Accounts Dept. After 6 months and having no outstanding payments, my account is, yet again, blocked and the service has been denied to me. My Account Managers seem to read only half of what I write and do not offer solutions. The product may be OK but their customer service is non-existent. I will not renew my subscription."

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Westlaw Sales says

"I have been working at Thomson Reuters Cons: The inside sales department is lost in the market place. Trying to compete with low cost providers but marketing and finance wont allow the sales people the tools to be competitive. Once something is working for the sales reps finance pulls the plug and says were selling to many. The revolving door atmosphere does not build confidence on a sales floor. People mysteriously disappear, better hope you don't get saddled with a bad territory. We have all seen good sales reps be at the top of the pack get their territory changed and get walked out for not making the number. They could be seasoned reps with more than 5 years or reps with 6 months under their belt, if you cant make you 3 month rolling average see ya! Doesn't matter how hard you work or how many hoops your jump through. Someone needs to fix this department! Wake up people, isn't the constant barrage of new people needing to be on boarded more expensive than working with the talent you have? Or is someone just trying to save face?"

WestLaw Sales Representative says

"I worked at Thomson Reuters Cons: Although the structure changes regularly they never seem to get the proper balance between the number of reps in the field and the market. Far too many reps and if you don't get one of the good pieces of turf your days are numbered. in the past there was a lot of churning of accounts and games played by reps, if you landed on one of those scorched territories you had your work cut out."

Former Contractor - Westlaw Court Express Legal Researcher says

"I worked at Thomson Reuters for more than a year Cons: Limited growth opportunities due to favoritism Easy Job to become stagnant/comfortable Awkward and distant management relationships"

AJ says

"Nope, do not trust. I ordered from a US indicated seller, only to have a package claimed to be sent from Malaysia to my door in the USA in three days (honestly, hard enough to believe right there). No package arrived on the date indicated (I work from home directly next to my front door to prevent exactly this) and they will not resend or refund. I've escalated to a PayPal claim since Biblio has not assisted."

joe “Nikster2014” S says

"Extremely poor customer service. I did not receive a book and kept emailing them to ask about a tracking or refund. No response.....none at all. Finally I had to just dispute the payment with my credit card and get my money back."

Jacob Neales says

"I ordered a book with express shipping and still have not received the book. It has been 14 days since i ordered my book."

Bernard M Rosenberg says

"I haven't received my book that i ordered 2 months ago and Biblio hasn't been any help."

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